ACT Score Comparison for SUNY Campuses

If youre wondering if you have the ACT scores youll need to get into one of the four-year SUNY colleges and universities, heres a side-by-side comparison of scores for the middle 50% of enrolled students. If your scores fall within or above these ranges, youre on target for admission to one of these public universities in New York State. SUNY ACT Score Comparison (mid 50%) School Composite25% Composite75% English25% English75% Math25% Math75% Albany 22 27 - - - - Alfred State 19 25 18 24 19 26 Binghamton 28 32 - - - - Brockport 20 25 18 24 18 25 Buffalo 24 30 - - - - Buffalo State - - - - - - Cobleskill - - - - - - Cortland 22 25 20 24 20 25 Env. Science/Forestry 23 29 22 27 22 29 Farmingdale 20 24 - - - - Fashion Institute - - - - - - Fredonia 21 27 - - - - Geneseo 24 28 - - - - Maritime College 22 27 - - - - Morrisville 16 20 - - - - New Paltz 24 29 22 27 23 30 Old Westbury - - - - - - Oneonta 21 26 20 25 19 25 Oswego 21 26 - - - - Plattsburgh 21 25 19 25 20 24 Polytechnic 20 28 23 30 25 30 Potsdam - - - - - - Purchase 21 28 22 32 19 26 Stony Brook 26 31 24 33 26 31 Keep in mind that the SAT tends to be much more popular than the ACT in New York State. Nevertheless, either exam is perfectly acceptable. Youll be at no disadvantage using the ACT, and you should use scores from the exam that you prefer. If your ACT scores are below the lower number in the table above, all hope is not lost. 25% of applicants who attend the SUNY school also had numbers in the bottom 25th percentile. Being admitted will be more challenging with a sub-par score, but it is not impossible. Also note that the admissions standards vary considerably from one campus to another. Binghamton University, for example, is highly selective and nearly all admitted students have both grades and standardized test scores that are well above average. Binghamton is one of the top colleges in New York State. Other campuses such as Morrisville and Cobleskill are far less selective. Your Academic Record Matters More than the ACT Realize that ACT scores are just one part of the application. The most important part of your SUNY application will be your academic record. Be sure you have adequate coursework in key academic areas such as a foreign language and math. Its also important to show that you have challenged yourself, so Advanced Placement (AP) classes, IB classes, Honors classes, and dual enrollment classes are all important for helping to demonstrate your college preparedness.   Holistic Admissions The SUNY admissions folks will also be looking at non-numeric measures, for the four-year colleges and universities in the SUNY network all have holistic admissions. A strong essay and meaningful extracurricular activities  can play an important role in the admissions process. At some campuses, special talents in areas such as sports or music can also help make up for standardized test scores that are less than ideal. Data Source: National Center for Education  Statistics

The Chemistry Behind AMCs Breaking Bad

The Soviet Union Of The Cold War - 1745 Words

During the era of the Cold War, starting in 1947 and definitively ending in 1991, the United States and the Soviet Union faced off in conflicts with each other through smaller states. The United States and Soviet Union faced off to see who could spread their ideology the most in Europe. The Soviet Union used force and supported coups to spread communism while the United States installed democratic governments as a way to counter communism in Eastern Europe. These small conflicts that the two superpowers engaged in caused high tension between the two. During World War 2, the U.S developed the world s first nuclear weapon, the atomic bomb which was a destructive explosive capable of wiping cities. The destruction can be seen from the result of the bombing of Hiroshima and Nagasaki leaving over hundreds of thousands dead. It wasn’t until years later that the Soviet Union would start developing nuclear warheads as well. Engaging in small proxy wars was a better alternative to direct combat between the Soviet Union and United States because it prevented the risk of a nuclear war between the United States and Russia as well as preventing World War 3 from happenin g because of the treaties made by the two countries. An example of destruction caused by nuclear weapons was in 1945 during World War 2, when the United States used two atomic bombs on Japan in Hiroshima and Nagasaki, the results of the bombing was destructive, as can be seen in the document given by the EnvironmentalShow MoreRelatedThe Cold War And The Soviet Union973 Words   |  4 PagesThe Cold War was a state of economic, diplomatic, and ideological discord among nations without armed conflict. The Cold War was between the United States and the USSR because these were the two major powers after WWII. Basically, the Cold War was a series of proxy wars that had taken place back in time involving surrounding countries. One of the main causes for Cold War was that the Soviet Union was spreading communism and the United States didn’t like that so they were trying to contain communismRead MoreThe Cold War And The Soviet Union1233 Words   |  5 PagesThe Cold War is unique among war’s to be not a war between states, bu t a war between ideologies. The United States and other allies defend social democracy capitalism, as the pinnacle of freedom and equality; and the Soviet Union though communism was the pinnacle of equality. These ideologies manifested themselves through the superpowers, which caused the conflict between them. Both the United States, and the Soviet Union are to blame for the outbreak of the Cold War. The United State’s missionRead MoreThe Cold War And The Soviet Union1697 Words   |  7 PagesThe Cold War, in fact didn’t take place in the winter season, but was just as dangerously cold and unwelcoming, as it focused on two contrasting powers: the U.S. and the Soviet Union. 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(Viewpoints Article: the Soviet Union Start the Cold War) I believe The Cold War was triggered by the theory of two superpower countries in a race for dominance in the worldRead MoreCold War And The Soviet Union859 Words   |  4 PagesAMS2270 Cold War This essay will discuss about cold war, including the background, beginning, progress and ending. As we know, cold war is a struggle between U.S. with NATO and Soviet Union with WTO from 1947 to 1991. It is a significant event in history, and it influence the almost all of world, it directly lead to the radical change of eastern Europe and the breakup of the USSR. In 1946 February, George.F.Kennan wrote a â€Å"Long Telegram†, it clearly said the strategy of containing Soviets and itRead MoreThe Cold War On The Soviet Union1230 Words   |  5 PagesThe Cold War’s effect on the Soviet Union Shortly after the World War 2 ended, the United States and its North Atlantic Treaty Organization allies entered the cold war with the Soviet Union. 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The United StatesRead MoreThe Cold War And The Soviet Union Essay965 Words   |  4 PagesThe Cold War was a period in world history marked with increased tensions primarily between the United States and the Soviet Union. Both countries desired to expand their ideologies across the globe, the U.S. urging capitalism and democratic elections and the Soviets promoting communism. After the allies had obtained victory in World War II, the Yalta Conference was held. Joseph Stalin, the leader of the Soviet Union, wanted to expand his sphere of influence into Eastern Europe and demanded thatRead MoreThe Cold War And The Soviet Union1343 Words   |  6 PagesAbstract: As one of the most important events in 20th century, the Cold War had a very deep influence for the human-being civilization and it changed the world structure . The United States and the Soviet Union ,the two poles, became enemies from friends after the World War II. They adopt hostile attitude towards each other and criticized the the opponents’ social systems. To find out who provoked the Cold War, the US, the Soviet Union, the United Kingdoms ,Roosevelt, Truman ,Stalin, and ChurchillRead MoreThe Soviet Union And The Cold War1038 Words   |  5 PagesAfter a series of events during the time of World War II, tensions between the United States and the Communists such as the Soviet Union and China, developed into a military and political conflict such as the Cold War. During the Cold War, which went on for 50 years, the Soviet Union and the United States competed to expand their economical and political influence. Although, the United States military has increased in size and it’s strategy. The United States power today is highly supreme when it

Description Of The Solar Home Management Interface Design - Samples

Question: Discuss about the Description Of The Solar Home Management Interface Design. Answer: Energy is crucial in every home. Solar energy can be incorporated into homes so that power cannot be a problem anymore since it is affordable. Before installation, a proper interface design should be highlighted for the solar home management. The suggested navigation systems are amongst the best interface designs. The design of the interface was not straightforward since it addresses various issues aiming at meeting the requirements of customers. The model consisted of power off screen, solar mode screen, Battery mode, grid mode and added components mode. There were also help displays ranging from help screen 1 to help screen 6. All the modes and screens one together from a central point in ensuring that the energy flow is monitored, saving power automatically and providing efficient use. The main reason as to why I chose the interface it because it makes intelligent energy management easier and it is cost effective. The interface design fully meets the requirement the user. It is because currently, people want a reliable source of energy which is digital (Han, Choi, Park, Lee Kim, 2014). A system which can operate automatically and alert the user in cases of irregularity of energy flow. The system adequately addresses all the issues since after turning on the condition of the system is displayed on screens. The system shows the percentage of energy remaining in the battery as well as the consumed. The system also statistically displays how power has been consumed for the last three hours. The user can, therefore, plan for the available power and prevent cases of the blackout. The grid mode represents power supply details from the grid. The system is also user-friendly since it has help mode which directs the user. Whenever the system is not in the right condition, it alerts the user through display on the screen using red LED lights. It gives the direction on what action should be taken. The ad opted design covers all the requirement of the user, therefore, being amongst the best (Byun, Hong Park, 2012). The design of the system was influenced by many factors thus adopting the interface. The fact that many people globally are facing the problem of reliable power especially in developing countries motivated the adoption of the design. People are spending valuable sources of energy while we have solar energy which is free. The continuous technology growth also facilitated the passage of the design interface. With modern technologies, operations are being done automatically by use of machines (Niyato, Xiao Wang, 2011). Due to such reasons, a solar home management system which is automatic was urgently needed by many individuals. The systems consume less power and manage gadgets using the force. It is cost effective therefore making it applicable to all people without discrimination. It is easy to operate since it alerts the user in case of the unexpected condition and saves time. The development of the interface design heavily relies on the sunny home manager 2.0 interface. The sunny home manager was developed early and highly incorporated modern technology on its design making it purely automatic (Al-Ali et al, 2011). The sunny home manager monitors all energy flows in the home and automatically identifies potential savings and promoting efficient use of solar energy (Moura, Lopez, Moreno De Almeida, 2013). The sunny home manager consisting of clear visualization of significant energy flow in the household provided a trend which was adopted by the interface design since it is based on the same. The elements of energy flow used in the sunny home manager 2.0 are also applied to the interface. Most of the setup of the interface was based on that adopted by the sunny home manager 2.0. The adopted design is the best towards solving the problems of power failure in many homes. The design interface addresses all concerns relating to the responsible home solar home manager. The fact that the design is based on technological platform form while making use of an affordable source of energy makes it solve the problem. The system provides instrumental data to the user, therefore, enabling him or her to manage the system with fewer inconveniences. The help mode is beneficial since it guides the user on control the order to ensure that it gives the best and enlarging its lifespan. The system provides a reliable manager of ensuring that the available power is managed well is houses. The interface design outstands amongst other models since it is automatic. Most of the home power manager designs are manual and do not provide adequate information to the user. A lot of inconveniences is caused to the user. The adopted interface design is the best since it is designed in a way t hat it is in apposition to addresses all user issues. References Al-Ali, A. R., El-Hag, A., Bahadiri, M., Harbaji, M., El Haj, Y. A. (2011). Smart home renewable energy management system.Energy Procedia,12, 120-126. Byun, J., Hong, I., Park, S. (2012). Intelligent cloud home energy management system using household appliance priority based scheduling based on prediction of renewable energy capability.IEEE Transactions on Consumer Electronics,58(4). Dornan, M. (2011). Solar-based rural electrification policy design: The Renewable Energy Service Company (RESCO) model in Fiji.Renewable Energy,36(2), 797-803. (Dornan, 2011) Han, J., Choi, C. S., Park, W. K., Lee, I., Kim, S. H. (2014). Smart home energy management system including renewable energy based on ZigBee and PLC.IEEE Transactions on Consumer Electronics,60(2), 198-202. Moura, P. S., Lpez, G. L., Moreno, J. I., De Almeida, A. T. (2013). The role of Smart Grids to foster energy efficiency.Energy Efficiency,6(4), 621-639. Niyato, D., Xiao, L., Wang, P. (2011). Machine-to-machine communications for home energy management system in smart grid.IEEE Communications Magazine,49(4).

Leadership Communication Styles Inventory free essay sample

As a manager or leader of an organization of any kind, the power and ability to effectively lead others are in the choices made to build a healthy, motivational, and productive relationship with people on your team. We all influence others in some way, its Just that we seldom realize that we do or how we do it. Power in the workplace has traditionally been defined as force, dominance, assertiveness, strength, invincibility, and authority. In forward thinking corporations, power requires a commitment and a plan of action (Hale, 2010). Power and influence are somewhat interchangeable. Power is the capacity of a person, team, or organization to influence others. Power is not the act of changing someonws attitudes or behavior; it is only the potential to do so. You might feel powerful or think you have power over someone else, but this is not power unless you truly have the capacity to influence that person (McShane, Steven L, Mary Ann Von Glinow, 2010). One of the hardest lessons of management is that practically everything that has to be done must be done by others. Manager ¤Ã‚ ¬ws duties not only include directing employees ut controlling the budget, assets, and other Jobs within the organization as well. Leadership is the ability to get people to do what they don ¬wt want to do and like it. In other words, the core problem for leaders in any organization involves getting others to do what is required to accomplish the organization ¤es goals (Michelson). The concept of power and its application to leadership and management has gotten a bad reputation. Terms such as power hungry, abuse of power and corrupted by power have diluted powerws real use and meaning and deprived some leaders f the opportunity to understand and use various forms of power to good purposes (Wood, 2010). I like to believe people misuse their power simply because they have it and are unaware of it. When used in a positive, moral, and ethical manner, power is an excellent resource. It requires the perception of dependence, so people might gain power by convincing others that they have something of value, whether or not they actually control that resource. Consequently power exists when others believe that you control resources they want (McShane, Steven L, Mary Ann Von Glinow, 010). People rely on their emotion more frequently than they realize to make decisions, so to become a more powerful influencer, it is wise to consider othews values, personality, and intelligence and express confidence in the personws ability to accomplish the Job. The type of power applied affects the type of influence the power holder has over the other person or work unit. Everyone has power and I d believe that to be a bad thing. The issue becomes what kind of power a person has and how it is used. The most powerful source is based on one osition within an organization and the authority given in that position (Wood, 2010). An abusive boss can lose respect and influence from their team members. As a leader, your influence and power are not only about getting the Job done, itws about the relationships you develop in the workplace. A supervisor on my Job is retiring in a couple ot months and it seems ner whole attitude and demeanor nas changed. She seems to be on a quest to get all the people she wants out of the company and all that she wants promoted before she leaves. The influence and respect that she once possessed is no longer apparent or given to her and the orale in the office is very low. Her tactics to get the Job done are threatening, humiliating, and demeaning for some of the employees. They are afraid to go above her for the fear of retaliation, so they wait and hope that their Jobs are safe until she retires. French and Raven, social psychologists, identified five sources of power legitimate, coercive, reward, expert, and referent that help the dependent person directly or indirectly achieve his or her goals. Legitimate, reward and coercive are sources of power granted formally by the organization and informally by co-workers; hey are positional powers (McShane, Steven L, Mary Ann Von Glinow, 2010). Legitimate power is an agreement among organizational members that people in certain roles can request certain behaviors of others. It depends on mutual agreement from those expected to abide by this authority (McShane, Steven L, Mary Ann Von Glinow, 2010). True and lasting power comes from being a leader worthy of respect and admiration. If you treat people with dignity and respect, you will build a trusting relationship and people will look up to you, listen to what you say, and want to be like you. Reward power derived from the person ability to control the allocation of rewards valued by others and to remove negative sanctions. Managers have power over the distribution of organizational rewards such as pay, promotions, time off, vacation schedules, and work assignments (McShane, Steven L, Mary Ann Von Glinow, 2010). This power comes with the position and can be taken away if the position is removed. Coercive power is the ability to apply punishment. Employees also have coercive power to ensure that co-workers conform to team norms (McShane, Steven L, Mary Ann Von Glinow, 2010). You have this kind of power when youwre in a position to punish others if they don ¬wt do what you want. People fear the consequences of not doing what has been asked of them. Expert and referent powers are based on an individuws personal power. These powers are based on charisma, likeability, and positive feelings the leader generates among subordinates (Wood, 2010). There is research suggesting that charismatic leadership is negatively related to harmful behaviors in the workplace. For example, transformational leadership was negatively associated with safety accidents which harisma is a large component of (Hale, 2010). These powers originate from the power holders characteristics and are power bases brought to the organization. Expert power is an individualws or work uws capacity to influence others by possessing knowledge or skills that others value (McShane, Steven L, Mary Ann Von Glinow, 2010). This power is based on what you know and will quickly gain you respect and influence in the workplace. It is all about knowing your Job and doing it well and not being afraid in learning all that you can. It could potentially be the basis for a managerial role for an employee. Referent power is a function ofa perso ¬ws interpersonal skills which allows others to identify with them, like them, or respect them and is associated with charismatic leadership (McShane, Steven L, Mary Ann Von Glinow, 2010). People are well liked and are considered role models because of their connection and concern for other people. People who are well-liked and respected nave a tremendous amount ot reterent power. A wise leader knows now and when to apply the right amount of power to influence an individual, group, or situation to move an agenda forward (McShane, Steven L, Mary Ann Von Glinow, 2010). In order to be an effective leader, a person cannot rely solely on either of these positions of power. Leading by example, offering rewards, or threatening punishments all can be used as power tools to accomplish goals, however more power can be gained by sharing it among the team in a more subtle and counterintuitive way (Wood, 2010). If you want your team to be ethical and respectful of each other, I believe the example should start from the top. Using influence tactics well requires a healthy combination of interpersonal, communication, presentation, and assertiveness techniques, verbal skills such as asserting, probing, ersisting, speaking conversationally, and willingness to ask for favors ( (Selling and Persuaion Techniques ). Influence refers to any behavior that attempts to alter someonws attitudes or behaviors (McShane, Steven L, Mary Ann Von Glinow, 2010). You may try to exert your influence through coercion and manipulation and you might even get things done but that isn ¬wt really influencing. Thatws forcing people to do what you want them to do and often against their will. Effective leaders use combinations of various strategies for different purposes under different onditions which can be classified under three categories: retribution, reciprocation, and reason (Michelson).

Kentucky Fried Chicken Malaysia free essay sample

Contents KFC 1. 0 Introduction (Figure 1, Logo of KFC Source: google. com) Kentucky Fries Chicken, better known as KFC, is one of the leading fast food Franchise concepts of today; present in a variety of countries around the world. KFC was founded in 1930 by Colonel Harland Sanders, at his hometown Kentucky, but only in 1952 it has grown and become a true multi-domestic company. KFC has more than 15,000 outlets in 105 countries and territories around the world. The main aim of KFC is to increase and maintain the quality in fast food industry. KFC is the most famous and largest fast food franchise in Asia, such as Indonesia, China, Malaysia, Japan and Korea. In Malaysia first KFC was opened in 1973, on Jalan Tunku Abdul Rahman and until now they have more than 500 restaurants through Malaysia. The main competitors of KFC are McDonald’s, Burger King, Wendy’s, Subway and many more. Besides providing normal package of fast food like French fries, burger and nuggets, KFC unlike their competitors provides health and vegetarian foods, and this allows them to have a more market share especially in Asia, where more people care about their health and also where more people such as Indians are vegetarian 2. We will write a custom essay sample on Kentucky Fried Chicken Malaysia or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 0 Company Background 1930 Colonel Sanders create KFC restaurant in 1930 at his hometown Kentucky. He created an unique technology on how to cook chicken with 11 spices. The business of the restaurant boom gradually and the secret recipe continue to use until now. In order to increase the profit Sanders made different types of snacks and he supplied them to the travelers in his gas station. In 1935, the governor of Kentucky granted him as KFC colonel for his great contribution to Kentucky catering industry. 1950 In 1950 KFC faced a crisis, and he sold his Cafe. But Colonel did not give up and he start to sell his secret recipe to the interested restaurants in Indiana, Ohio and Kentucky around. The first authorized KFC restaurant was established in 1952 in Salt Lake City. Within the 5 years KFC was opened 400 outlets in the United States and America, and it was a beginning of the franchise operation in catering industry in the world. 1960 In 1963 Sanders sold recipe to 600 more outlets. In 1964 Sanders sold KFC to group of investors Brown and Massey for $2 million. They owned national and international franchise rights, in countries like England, Canada, and Florida. Later retail outlets reached all 50 states, Puerto Rico, Mexico, Japan, Jamaica, and the Bahamas. With 1,500 take-out stores and restaurants KFC ranked 6th in volume among food-service companies.  1970 By September 1970 KFC operated total of 3,400 fast-food outlets. In 1971 KFC merged with Connecticut-based Heublein Inc. , a specialty food and alcoholic beverage corporation and KFC had reached $700 million. 1980 Harland Sanders died on December 16, 1980, but his business did not stop and in 1981 it reached $2. 4 billion. By 1983 the company had made impressive progress. With 4,500 store s in the United States and 1,400 units in 54 foreign countries, no other fast-food except McDonald’s could compete with them. In 1986 PepsiCo bought KFC for $840 million. By late 1986 KFC developed new menu. 1990 In 1993, sales and profits of KFC outlets in Asia grow. Profit margin in Asia was double those in the United States. By the year 2000 more than 50 percent of KFCs restaurants were located outside the United States. Until now KFC is continuing to expanding foreign markets. 3. 0 Servuction Model (Figure 2, Servuction model Source: self made) Servuction Model – is a model used to illustrate the four factors that influence the service experience, including those that are visible and invisible to consumer. The Servuction model consists of four factors that directly influence customer’s service experiences. The first three factors are plainly visible to consumers which are servicescape, contact personnel or service provider, other customers. And the last one organizations and system is invisible to the customers, but it impact to the customer’s experience. 3. 1 The Servicescape â€Å"The term servicescape refers to the use of physical evidence to design service environments. Due to the intangibility of services, customers often have trouble evaluating the quality of service objectively. As a result, consumers rely on the physical evidence that surrounds the service to help them from their evaluations. † (John E. G. Bateson, 2011). Hence, the servicescape consists of ambient conditions such as the color, music, scent, layout, lighting, and design in a physical environment. The effective management of servicescape is particularly important to KFC. Due to the intangibility of services, consumers lack objectives sources of information when forming evaluations. As a result, customers often look to the physical evidence that surrounds the service when forming evaluation. Location The location of Kentucky Fried Chicken in Endah Parade is convenient both for customers and employees, because is located near to the entrance on the ground floor of the shopping centre, so they do not need to walk long distance, climb the escalator or wait for elevator. However people who use car need to use escalator or elevator, because parking in Endah Parade is located at lower grand floor. Self Service Not only that, for servicescape KFC use Self Service to make order, as any others fast food restaurants. The client needs to step up to the order place and choose the food, the menu of the food customers will be able to see on the board behind the cashier; after the client choose the food he should order it to the cashier; and while making a payment the food within 30 seconds will be prepared, after this the client can take his order. All these transactions are made at the same place. The line in queue goes so fast so customers will not stay in a queue long time and it means that customers while evaluating physical evidence will not spoil their performance about KFC. Exterior and Interior Design For all their outlets Kentucky Fried Chicken is always using same exterior and interior design. For exterior design they use bright red and white color, so when customers see red and white building they know that it is KFC. Furthermore their mascot Colonel Harland Sanders is also present in outside each of their restaurant. In figure 3 illustrate the exterior design of KFC in Endah Parade, and from this picture in their sign board you will be able to see their mascot. The walls of KFC are made using glass not bricks and stone. This is an advantage to the customers because as they are passing by KFC they can see how the staff is serving the customers and in figure 3 shows that the walls of KFC at Endah Parade is made from the glass. (Figure 3, Exterior model of KFC Source: self made) The interior design of KFC is also same as in any others their outlets. They use same color as outside bright red and white. Moreover, the uniform of KFC staff is standardized in all the countries. They have two type of uniform, all cleaners and cashiers are wearing red T-shirts with KFC logo and black cap; from the picture below, figure 4, illustrates the uniform of employees in Malaysia and in UK, so it proves that in any countries employees of KFC wearing same uniform. The managers of KFC are should wear more office form, shirt and tie, and the figure 5 shows the manager uniform of KFC. (Figure 4, Uniform of employees in Malaysia and UK Source: google. com) (Figure 5, Uniform of managers Source: self made) 3.2 Contact Personnel and Service Providers Contact personnel and service providers are another important aspect of the customer’s experience. Contact personnel are employees other than primary providers that interact with consumer. Service providers are the primary provider of core service, such as dentist, physician or instructor. Employees Employees at KFC restaurant are very friendly, polite and accommodating. Cashiers are the first employee that customers encou nter when coming to KFC, it means that cashier should give to their customers a good mood. When customers ordering food cashiers are always smiling, and always trying to find out the way on how to communicate with customers. For example when a foreign customer does not know local language, the waiters will do everything to understand what customer wants. Apart from that, other employees at KFC are briefly interacting with customers. For example cleaners who keep restaurant clean. It is very important to keep restaurant clean, such as tables, chairs and floor, because hygiene in any restaurants should stand in a first place. Therefore, cleaners doing a big work, because they should always keep restaurant clean, if tables will be dirty customers will not find a place on where to sit, and next time they may not come to this restaurant. Apart from that, they also sometimes interact with customers, like if the customer does not know where to find straw or ketchup or where is washbasin, in KFC he can ask only cleaners, so it means that they should be friendly and polite with the customers, and with smiling in face show where they can find it. Last but not least, employees play an important role in any service provider companies, and in order to make customers more satisfied companies must provide training for their employee; and KFC provides training for their employees every two month. Mangers Managers are the people who guide the spirit of KFC. The managers of KFC shape the character and atmosphere in the restaurant. They are coaching employees to achieve excellence. Managers need to make a great team from the employees, because this will makes better customer service, and also it will  lead in increasing sales and profitability, which is one of the main goals. Managers of KFC are not only focused on commercial, but also they are creative in the way that they solve sometimes-conflicting challenges of managing budgets, driving sales and growing teams. Managers are the driving force behind ensuring restaurant achieves the level of operational excellence that meets the high standards KFC strives for, and that customers d eserve. 3. 3 Other Customers The success of many service encounters depends on how effectively the service firm manages its clientele. A wide range of service establishments such as restaurants, hotels, airlines, and physicians’ offices serve multiple customers simultaneously. Hence, other customers can have a profound impact on an individual’s service experience. Research has shown that the presence of other customers can enhance or detract from an individual’s service experience. TV KFC provides TV for their customers, so when the clients waiting for their turn in queue or while eating they can watch a TV. Malaysian KFC provides Astro TV for their customers, but according to the rules they are allowed to put only sports channels and their advertising video. However, in Malaysia KFC do not provide TV for all their outlets. From the figure below, shows that KFC in bukit tinggi provides TV with Astro for their customers, but in Cheras they do not provide it. (Figure 6, JOM KFC Source: http://kfc. com. my/jom-kuala-lumpur. php) Free Access to Wi-Fi Besides that, KFC provides free Wi-Fi access. They aim of providing Wi-Fi in KFC is same as for TV, for people who are waiting for their turn and people who are eating. Not only that, sometimes people like to come to KFC order juice and just seat and use their Wi-Fi. In Malaysia KFC uses TN Wi-Fi, and  unlike TV, KFC provides Wi-Fi for all their outlets. In hence, KFC is caring about their other customers and they doing everything to keep them in a good impression and it mean that they will suggest to other customers to visit KFC, because they have everything to make customers feel themselves convenient in their restaurant. 3. 4 Invisible Organization and Systems Invisible organization and syst em refers to the rules, regulations and processes upon which the organization is based. Although they are invisible to the customers, they have a very profound effect on the consumer’s service experience. Kitchen At KFC restaurants customers are able to see only a small part of their kitchen, like the chickens which they currently have and drinks which they provide, but customers will never see what is going on inside the kitchen; because it will ultimately impact the customer’s dining experience. Moreover, to prepare so delicious chicken in KFC, takes only 20 minutes. At least 13 people are working in the restaurant At any time in KFC working at least 13 people; 2 persons working at the cashier, around 3 persons cleaning the restaurant and the rest working in the kitchen. But during a traffic time, like lunch or dinner, more employees working there because to serve customers as fast as possible they will need more people at the cashier to serve customers, more people in kitchen to make food faster and more people for cleaning because they need to wash floor and also they need to always keep tables clean, so that customers will be able to sit on where they want, not where is clean. Light Decorations KFC found out that light decoration is also plays important role to make people feel more comfortable in their restaurant. The light in their restaurant in not bright and not dark, they are using warm white glow to make a cozy atmosphere in their restaurant. It is help them to realize a beautiful and modern lighting and it is perfectly fit into red and white KFC design. 4. 0 The Challenges and Recommendations Perceived service quality can be defined as, according to the model, the difference between consumers’ expectation and perceptions which eventually depends on the size and the direction of the four gaps concerning the delivery of service quality on the company’s. First Challenge and Recommendation Sometimes at late evening around 9 p. m. employees in KFC are looks tired and they are not friendly like in a day. When customer want to make order cashier is not smiling and ask customer say again what he wants to order. Also from time to time cashier looking at the queue if there any other customers or haw many customers in the queue. This is happen because KFC do not have enough employees to serve and even sometimes employee may not come to the work and because of these factors some employee have to work whole day and at the end of the day he will looks very tired. To avoid such tired employees, the manager of KFC should hire more employees. Besides that, managers of KFC already made some penalty for the workers who do not come to the work, but it still happening, that employee does not come to the work. To avoid such situation, managers of KFC should make another strategy, to motivate employees to follow the rules. For example increase the penalty or if the employee did not come to the work 3 times in one month, managers should dismiss him and hire another person who will follow the rule. Second Challenge and Recommendation In the some KFC restaurants such as in Endah Parade customers will be able to feel the smell of oil in which they are preparing chicken and some customers do not like this smell; and also clients can feel the smell of expired food, because cleansers’ throwing food which customer did not finish to the rubbish and the rubbish is inside the restaurant where people eating. KFC restaurants cannot avoid the smell of oil because such restaurants is located in the closed premises, such as at shopping malls, so the oil cannot  gone from the restaurant and it will stay for a long time. Furthermore, KFC cannot avoid the smell of expired food because the space of the restaurant is too small and they do not have a space to put rubbish away from clients. Third Challenge and Recommendation When customer wants to order some food at KFC such as nuggets or French fries he must wait for a few minutes, while the food will be prepared. A cashier will give to c ustomer order number, and client should seat and wait until when they will prepare the food. While waiting a customer can became angry because he is hungry and want to eat, and next time he may choose to eat in other restaurant where he does not need to wait. KFC do that because they want to give to their customers’ fresh food and if KFC will prepare nuggets before when someone will order it will be not fresh and cold or even if for a long time no one will order nuggets it can become spoiled and employees will have to throw it away. Recommendation for this can be that KFC should to come up with a new technology, like they can add something to their French fries and nuggets so it does not spoil too fast. Conclusion All in all, KFC is the name of trust for the customers because there is no compromise on the quality of the food, and no one can make so delicious chicken like they do. KFC fully focus on the quality of food that is why it is the hallmark of excellence among the customers. After analyzing KFC restaurant by using Servuction model I can conclude that all of its components are satisfied at the high level. The Servuction model illustrates the impact of the servicescape, other clients, contact personnel and service providers and invisible organization on customers of the restaurant.

I Have a Dream - Childrens Book About MLK Junior

I Have a Dream - Childrens Book About MLK Junior On August 28, 1963, Dr. Martin Luther King, Jr. gave his I Have a Dream speech, a speech that is still remembered and honored today. I Have a Dream by Dr. Martin Luther King, Jr., published in recognition of the 50th anniversary of the minister and civil rights leaders dramatic speech, is a childrens book for all ages that adults will also find meaningful. Excerpts of the speech, chosen for their accessibility to childrens understanding, are paired with the stunning oil paintings of artist Kadir Nelson. At the end of the book, which is in picture book format, youll find the full text of the Dr. Kings speech. A CD of the original speech is also included with the book. The Speech Dr. King delivered his speech to the more than a quarter of a million people participating in the March for Jobs and Freedom. He delivered his speech in front of the Lincoln Memorial in Washington, D.C. While stressing nonviolence, Dr. King made it clear that, Now is the time to rise from the dark and desolate valley of segregation to the sunlit path of racial justice. Now is the time to lift our nation from the quicksands of racial injustice to the solid rock of brotherhood. In the speech, Dr. King outlined his dream for a better America. While the speech, which was interrupted by cheers and applause from the enthusiastic audience, only lasted about 15 minutes, it and the integrated march had a profound impact on the Civil Rights Movement. The Books Design and Illustrations I had the opportunity to hear Kadir Nelson speak at the 2012 Book Expo America Childrens Literature Breakfast about the research he did, the approach he took, and his goals in creating the oil paintings for I Have a Dream. Nelson said he had to memorize Dr. Kings speech on short notice as a fifth grader just after moving to a new school. He said doing so made him feel stronger and more confident, and he hoped I Have a Dream would similarly affect children today. Kadir Nelson said that at first he wondered what he could contribute to Dr. Kings magnificent vision. In preparation, he listened to Dr. Kings speeches, watched documentaries and studied old photographs. He also visited Washington, D.C. so he could create his own photographic reference and better imagine what Dr. King saw and did. He and the editor worked to decide on what portions of Dr. Kings I Have a Dream would be illustrated. They chose segments that were not only important and well known but that spoke loudest to children. In illustrating the book, Nelson created two types of paintings: those that illustrated Dr. King giving the speech and those that illustrated Dr. Kings dream. At first, Nelson said he was unsure how to differentiate the two. It ended up that when illustrating the setting and mood of the day, Nelson created oil paintings of the scene as it was during Dr. Kings speech. When it came to illustrating the dream, Nelson said he tried to illustrate not the words so much as the concepts they represented and he used a bright cloud-like white background. Only at the end of the book, do the dream and reality merge. Kadir Nelsons artwork wonderfully illustrates the drama, the hopes and the dreams laid out that day in Washington, D.C. by Dr. Martin Luther King, Jr. The choice of excerpts and Nelsons sensitive illustrations combine to create meaning for even younger children who may not yet be mature enough to understand the full speech. The scenes that look out over Dr. Kings audience emphasize the breadth of his impact. The large close-up paintings of Dr. King emphasize the significance of his role and his emotions as he delivers the speech. Martin Luther King, Jr - Childrens Books and Other Resources There are several books about Martin Luther King, Jr. that I particularly recommend for children 9 and older who are interested in learning more about the civil rights leaders life. by Doreen Rappaport, provides an overview of Kings life and packs an emotional punch with its dramatic illustrations by Bryan Collier. The second, Portraits of African American Heroes features a portrait of Dr. King on the cover. He is one of 20 African Americans, men and women, featured in the nonfiction book by Tonya Bolden, along with sepia-toned portraits of each by Ansel Pitcairn. For educational resources, see Martin Luther King, Jr. Day: Lesson Plans You Can Use and Martin Luther King, Jr. Day: General Information and Reference Material. Youll find additional resources in the linkboxes and below. The Illustrator Kadir Nelson Artist Kadir Nelson has won numerous awards for his childrens book illustrations. He has also written and illustrated several award-winning childrens books: We Are the Ship, his book about the Negro Baseball League, for which he won the Robert F. Sibert Medal in 2009. Children who read Heart and Soul will learn about the Civil Rights Movement and the important role that Dr. Martin Luther King, Jr. played. The CD Inside the front cover of I Have a Dream is a plastic pocket with a CD in it of Dr. Kings original I Have a Dream speech, recorded on August 28, 1963. It is interesting to read the book, then the entire text of the speech and, then, listen to Dr. King speaking. By reading the book and discussing the illustrations with your children, youll gain insight as to the meaning of Dr. Kings words and how your children perceive them. Having the entire text in print allows older children to ponder Dr. Kings words more than once. Dr. King was a compelling speaker and what the CD does, is allows listeners to experience for themselves Dr. Kings emotion and impact as he spoke and the crowd responded. My Recommendation This is a book for family members to read and discuss together. The illustrations will help younger children to grasp more of the meaning of Kings speech and will help all ages to better understand both the significance and the impact of Dr. Kings words. The addition of the text of the entire speech at the end of the book, along with a CD of Dr. King delivering the speech, make I Have a Dream an excellent resource for the 50th anniversary of Dr. Kings speech and beyond. (Schwartz Wade Books, Random House, 2012. ISBN: 9780375858871) Disclosure: A review copy was provided by the publisher. For more information, please see our Ethics Policy.